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FAQs

DO I NEED TO CREATE AN ACCOUNT TO PLACE AN ORDER?

It’s totally up to you, you can choose to create an account or simply checkout as a guest.

HOW MUCH IS SHIPPING?

We offer:  

  • Tracked Standard Shipping $4.95 on orders inside the US
  • Tracked Standard Shipping $5.95 on orders from rest of the world

DO YOU OFFER FREE SHIPPING?

We sure do…

We offer Insured FREE Shipping on orders over $100

HOW LONG DOES SHIPPING TAKE?

Less expensive shipping options give us ability to keep prices low and since our highly demanded stock is based all over the US, Asia and Europe - it usually takes 7-15 days for your package to arrive
If you order more than 1 items from our store, the items will come to you separately since we source different products from different locations. Don't be panic if you have missing items. These items will come in multiple packages.

Please see our Shipping detail here 

CAN I GET EXPRESS SHIPPING?

Yes! In most cases you can pay an additional fee for express shipping. Please contact us at support@the10xtool.com with any inquiries regarding faster shipping.

I HAVE A DISCOUNT CODE. HOW DO I USE IT?

See below image! All discount codes can be entered after clicking "checkout" on the cart page.

WHO RUNS The10xTool AND WHERE ARE YOU LOCATED?

Founded since 1993, we started our journey with the mission to provide the most innovative and creative tools that can help everyone do a DIY project with greater ease than ever before. We're a passionate group based out of the United State.

WHERE DO OUR PRODUCTS COME FROM?

The10xTool partners with manufactures, merchants, and artisans from all over The US, Asia and Europe. 

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

You can pay with all major credit cards through PayPal. We don't accept cash on delivery. 

WHAT IS YOUR RETURNS POLICY?

If you don't have a positive experience for ANY reason, we will do WHATEVER it takes to make sure you are 100% satisfied with your purchase. Please contact us at support@the10xtool.com. We'll happily refund or replace your purchase :)

Our full detailed return policy can be found here.